WE CARE ABOUT YOUR SATISFACTION

Applicable Brand: NAWABA (A Flagship Sustainable Fashion Brand Operated by HK GRACE GARMENT LIMITED)

Parent Company: HK GRACE GARMENT LIMITED (Registered in Hong Kong, hereinafter referred to as “Parent Company”)

This Returns & Refund Policy (the “Policy”) applies to all purchases made through NAWABA’s official website (www.nawaba.com) and authorized sales channels. It is formulated in accordance with the Parent Company’s global quality assurance standards, the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong Special Administrative Region (HK SAR), the Consumer Rights Protection Law of the People’s Republic of China, and relevant cross-border e-commerce regulatory requirements . By purchasing NAWABA products, you acknowledge that you have read, understood, and agreed to the terms of this Policy, as well as the Parent Company’s related service commitments and quality control protocols.

Process

Receipt of the goods → dissatisfied → contact customer service → Meet the conditions of return and exchange → Customer service provides the return address, and send the goods → email contact customer service to provide a screenshot of the return information → confirm receipt → Refund.

Under what circumstances are the products non-returnable?

1) The following items cannot be returned: Underwear, swimwear, beauty tools, jewelry and accessories, and freebies.

2) The hang tags and clothes are artificially damaged and have been worn and washed, affecting the secondary sales. Note: Swimwear or merchandise received, in the case of defective/damaged or wrong items you must email us a picture showing the problem/defect need to contact customer service first.

3) Returned items must be unused with the original packaging and will not affect secondary sales. We do not accept returned items that are worn, damaged, washed, or altered in any way.

NOTICE: 

In the case of swimsuits or received goods, when there are defective/damaged or wrong items, you must send us pictures showing the problem/defects by email, and you need to contact customer service first.
- The returned items must be unused together with the original packaging and will not affect the secondary sale. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
- All exchange requests will be processed as refunds. Cannot be returned at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.

Important tips:

- We do not accept returned packages that use the cash on delivery service. The return shipping fee is non-refundable. If you send a paid item, we will refuse to pay.
- Before you send the returned goods to us, please be sure to double-check whether your returned goods are correct. We are only responsible for the products sold on this site.

Cancel the order

If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full. If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.

Refund arrival time

- We will arrange a refund for you within 1 working day after receiving your package.
- Cancel the order, we will arrange a refund for you within 1 working day.
- For PayPal refunds, it can take up to 3 to 7 business days to complete, depending on the payment method of the item (for example, Paypal balance, credit/debit card, or checking account).
- For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.

Contact us

If you have other questions/questions, please feel free to contact us at nawabastore@gmail.com.